TERMS AND CONDITIONS

Seller Policy

The Hangar Bay is a marketplace where individual product creators and retails can sell their products simultaneous that support the games of X-Wings miniatures, Armada and Legion. Individual product creators can sell their handmade goods that support the games of X-Wing Miniatures, Armada and Legion gaining access to buyers around the world. Along with retailers being able to sell sell X-Wings Miniatures, Armada and Legion products that they purchased to sell for retail globally as well. We want to make sure that you and your buyers have a positive experience on the Hangar Bay. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

What Can Be Sold on the Hangar Bay

  • Handmade Items that Support X-Wing Miniatures, Armada, and Legion
  • Retail Products purchased wholesale from a licensed distributor of X-Wing Miniatures, Armada, and Legion
  • Handmade Items are items made/or designed by you, the seller.

If you sell handmade items, you agree that:

  1. All handmade items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
  2. You accurately describe every person involved in the making of an item in your shop in your About section.
  3. You are using your own photographs—not stock photos, artistic renderings, or photos used by other sellers or sites.
  4. Your items are related to X-Wing Miniatures, Armada or Legion is some way. Either they support the game, the playing of the game, the player
  5. You respect the intellectual property

If you are selling personalized or made-to-order items in the Handmade category, you agree that:

  1. All listings are available for purchase at a set price.
  2. If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.

Retail Items

Retail Items are items purchased by a third party seller.

If you sell retail items, you agree that:

  1. Those retail items are purchased from a reputable and licensed distributor. In particular that any X-Wing Miniatures, Armada, and Legion that you purchased came from an authorized and licensed distributor.
  2. That your pricing for any X-Wing Miniatures, Armada or Legion following the pricing guidelines laid for from by your distributor that you purchased them wholesale from.
  3. That your products, if they are not X-Wing Miniatures, Armada, or Legion are associated with these products and support them in some way.

What Can Not be Sold on the Hangar Bay
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Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on the Hangar Bay.

Reselling of used X-Wing Miniatures, Armada, or Legion is not allowed in the handmade category on the Hangar Bay. Reselling refers to listing an item as handmade when you were not involved in designing or making that item. [In the future this provision may revised or nullified at the discretion of the Hangar Bay if we feel opening up the reselling of used X-Wing Miniatures, Armada, or Legion by third party sellers would increase accessibility of these products or be beneficial to the community as a whole]

Keep in mind that members may flag listings that appear to violate our policies for Hangar Bay review. The Hangar Bay may remove any listings that violate our policies. Note that listing fees are non-refundable. The Hangar Bay may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Hangar Bay statement.

If you are raising money on behalf of a charity, you must obtain that charity’s consent prior to raising said money. You must inform the Hangar Bay you are doing so. Lastly, you must make it clear to any prospective buyer that you are raising money on behalf of a charity.

Representing Yourself, Your Shop, and Your Listings Honestly
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At the Hangar Bay we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.

By selling on the Hangar Bay, you agree that you will:

  1. Provide honest, accurate information about your business to both the Hangar Bay and customers of the Hangar Bay.
  2. Honor your Shop Policies.
  3. Accurately represent your items in listings and listing photos.
  4. Respect the intellectual property of others. Especially Disney/Lucasfilms in regards to Star Wars but in particular X-Wing miniatures, Armada, and Legion in regards to Fantasyflight Games. If you feel someone has violated your intellectual property rights, you can report it to the Hangar Bay.
  5. Not engage in fee avoidance.
  6. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of manipulating search or circumventing the Hangar Bay’s policies.
  7. Not coordinate pricing with other sellers.
  8. Price your items in accordance with the policies of your wholesale suppliers when selling on the Hangar Bay.
  9. You do not contact customers of the Hangar Bay redirecting them to your own ecommerce website via the communication system provided by the Hangar Bay (We monitor such communication) for the purposes of circumventing fees.

Communicating with Other Hangar Bay Members
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Messages
You can use the Hangar Bay’s messaging system to communicate directly with your buyers or other Hangar Bay Members. Messages are a great way for customers to ask questions and resolve issues when they arise.

Messages may NOT be used for the following activities:

  1. Send unsolicited advertising or promotions, request for donations, or spam;
  2. Harassing or abusing another member or customer or violating our Anti-Discrimination Policy);
  3. Contacting someone after they explicitly asked you not to;
  4. Interfering with the transaction or the business of another member.

Interference
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Hangar Bay. Examples of interference include:

Contacting another member via the messaging system to warn them away from a particular member, shop, or item;
Posting in public areas to demonstrate or discuss a dispute with another member;
Purchasing from a seller for the sole purpose of leaving a negative review;
Maliciously clicking on a competitor’s Hangar Bay ads or Offsite ads in order to drain that member’s advertising budget, also known as “click fraud.”

Harassment
Any use of the Hangar Bay’s message system to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a message that violates this policy, please let us know right away.

Anti-Discrimination Policy
The Hangar Bay prohibits the use of our Services to discriminate against people based on the following personal attributes (collectively, “protected groups”):

  • Race
  • Color
  • Ethnicity
  • National origin
  • Religion
  • Gender
  • Gender identity
  • Sexual orientation
  • Disability
  • Any other characteristic protected under applicable law
  • The Hangar Bay is first and foremost a business and a multi-vendor marketplace. With Customer Support and Retailer Empowerment being a central part of our values. Therefore the Hangar Bay does not discriminate based on political association and will remain and maintain a politically neutral political environment

Therefore, discrimination and harassment direct toward members and customers based on their political association will not be tolerated and falls under the anti-discrimination policy.

Harassment is when violent, offensive, derogatory, or demeaning language is directed at a person or group based on one or more protected group attributes.

Whether you are writing reviews or having direct communication with other members of the Hangar Bay community, such as via Messages, discrimination and harassment are not allowed. As a seller on the Hangar Bay, your shop content, including shop announcements and shop policies, cannot display discriminatory behavior toward protected groups. Examples of prohibited behavior include, but are not limited to:

  1. Refusal of service based on membership in one or more protected group
  2. Expressing intolerance or a lack of respect for another member on the basis of protected group attributes
  3. Having a shop policy that excludes sales to members of one or more protected groups listed above
  4. Directly or indirectly making derogatory or demeaning remarks against protected groups listed above
  5. Racial slurs
  6. Posts that support or glorify hate groups and their members

If you think you are a target of the discrimination or harassment please contact us to have it put to an end immediately.

Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use The Hanger Bay user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to The Hangar Bay users with whom you interact. Your privacy policy must be compatible with this policy and The Hangar Bay Terms of Use.

In particular, when you sell using the Hangar Bay Services (subject to this Policy) or use you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to Hangar Bay users you interact with and compatible with this policy and Hangar Bay Terms of Use. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Hangar Bay-related communications or for Hangar Bay-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Hangar Bay policies and laws, you may not add any Hangar Bay member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If the Hangar Bay and you are found to be joint data controllers of personal information, and if Hangar Bay is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify the Hangar Bay for the expenses it occurs in connection with your processing of buyer personal information.

In particular, when you sell using our Services (subject to this Policy) or use the Hangar Bay, you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services.

You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to Hangar Bay users you interact with and compatible with this policy and Hangar Bay’s Terms of Use. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie.

As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Hangar Bay-related communications or for Hangar Bay-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable the Hangar Bay policies and laws, you may not add any Hangar Bay member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance.

If Hangar Bay and you are found to be joint data controllers of personal information, and if the Hangar Bay is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify the Hangar Bay for the expenses it occurs in connection with your processing of buyer personal information.

Creating and Uploading Content

As a member of the Hangar Bay, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. 1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
  2. Obscene or vulgar;
  3. 2. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.

Intellectual Property Policy

As a community website / eCommerce multi-vendor marketplace for X-Wing Miniatures, Armada, and Legion enthusiasts. We provide a venue for customers and merchants to purchase items associated with these games. The Hangar Bay takes intellectual property rights very seriously. We comply with intellectual property laws and industry best practices in order to maintain the integrity of our website and creative marketplace. This Intellectual Property Policy explains how we address allegations of infringement, how authorized parties can submit proper notices of infringement regarding content on our marketplace, and how Hangar Bay sellers can respond when their listings or shops are affected by a notice.

This policy is a part of our Terms of Use.

  1. The Hangar Bay’s Role
  2. Notices of Intellectual Property Infringement
  3. Counter Notices
  4. Repeat Infringement
  5. Notice Withdrawals

The Hangar Bay’s Role

The Hangar Bay is a community website / eCommerce multi-vendor marketplace for X-Wing Miniatures, Armada, and Legion enthusiasts and individual third-party sellers and content creators who run their own shops, create their own policies, and are responsible for their inventory, shipments, and complying with the law. We provide a venue for these enthusiasts and merchants. The Hangar Bay does not manufacture goods, hold inventory, or ship items on behalf of our sellers. The content uploaded on the Hangar Bay’s marketplace is generated by independent sellers who are not employees, agents, or representatives of the Hangar Bay. Sellers are responsible for ensuring they have all the necessary rights to their content and that they are not infringing or violating any third party’s rights by posting it.

The Hangar Bay does, however, sell new X-Wing Miniatures, Armada, and Legion merchandise following the rules and regulations of our supplier (Asmodee). While providing a multi-vendor marketplace for vendors to sell those very same products on their site as well. We also purchase and re-sell used X-Wing and Armada Miniatures. These two activities are to increase product availability and promote the growth of these games. We also created and sell our own custom accessories for these games as well. All to uphold our values of Increased Product Accessibility, Promotion, and Growth of these games in an ever-increasing effort to support the customers of these games.

Star Wars all its respective characters/props/vehicles are TM of Disney/Lucasfilm and/or Fantasyflight Games, all rights reserved

The Hangar Bay Respects the rights and trademarks of Disney/Lucasfilm and/or Fantasyfight Games for all Star Wars products, but especially in regards to X-Wing Miniatures, Armada, and Legion. Which it strives to support, grow, and strengthen these games and their community through the promotion of these products globally with the utmost integrity and respect.

The Hangar Bay reserves the right to disable any listing, shop, or account that we believe violates our Terms of Use, including this Intellectual Property Policy or our Prohibited Items Policy. The Hangar Bay also reserves the right to take action against abusers of the Hangar Bay’s Intellectual Property Policy or our Terms of Use.

The Hangar Bay can’t speak on behalf of intellectual property owners, nor is the Hangar Bay in a position to offer legal advice or make legal determinations whether a shop’s content infringes someone else’s intellectual property. The Hangar Bay will remove the material cited for alleged intellectual property infringement when provided with proper notice.

Notices of Intellectual Property Infringement

The Hangar Bay strives to respond quickly when we receive proper notice of intellectual property infringement by removing or disabling access to the allegedly infringing material. When the Hangar Bay removes or disables access in response to a notice, the Hangar Bay makes a reasonable attempt to contact the affected member, provide information about the notice and removal, and, in cases of alleged copyright infringement, provide information about how to submit a counter notice. The Hangar Bay may also provide a copy of the infringement notice, including the name and email address of the reporting party, to the affected member.

To Report or provide notice of claimed infringement please contact us.

Counter Notice

In accordance with the Digital Millennium Copyright Act (DMCA), the Hangar accepts counter notices for copyright notices only. When the Hangar Bay receives a DMCA counter notice, we will provide a copy of the counter notice to the original complaining party. The removed material may be replaced or access to it may be restored 10 business days after the counter notice is processed, unless the copyright owner files an action seeking a court order against the allegedly infringing party and informs the Hangar Bay of this action. Read more about DMCA notices, counter notices, and requirements here.

Repeat Infringement

The Hangar Bay terminates selling privileges of members who are subject to repeat or multiple notices of intellectual property infringement in appropriate circumstances and at the Hangar Bay’s discretion. If we believe a member has attempted to open a new shop after termination of the initial account, we reserve the right to refuse all services to that member. These actions apply to any accounts we believe are associated with or operated by the affected member. Per our Terms of Use, the Hangar Bay reserves the right to terminate account privileges at any time, for any reason, and without advance notice.

Notice Withdrawals

The Hangar Bay only accepts withdrawals of infringement notices directly from the intellectual property owner or authorized representative who submitted the claim. The withdrawal must clearly state that it is a formal withdrawal and sufficiently identify the member and/or material (such as by providing the username, shop name, and Hangar Bay listing URLs).

Once the Hangar Bay receives a formal withdrawal of a notice of infringement, the Hangar Bay makes reasonable attempts to contact both parties involved to confirm receipt from the party submitting the withdrawal and to inform the member affected by the withdrawal. Please note that infringement matters are reviewed on a case-by-case basis, and withdrawals do not guarantee changes to a member’s shop status.

Building a Positive Reputation Through our Reviews

Reviews are a great way for you to build a reputation on the Hangar Bay. Buyers can leave a review, including a one to five-star rating.

On the rare occasion, you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

  1. Contain private information;
  2. Contain obscene, racist, or harassing language or imagery;
  3. Violate our Anti-Discrimination Policy;
  4. Contain prohibited medical drug claims;
  5. Contain advertising or spam;
  6. Be about things outside the seller’s control, such as a shipping carrier, the Hangar Bay or a third party;
  7. Contain threats or extortion;
  8. Include shilling or otherwise falsely inflate a shop’s review score; or
  9. Undermine the integrity of the Review system.

Providing Great Customer Service

We expect our sellers to provide a high level of customer service.
By selling on the Hangar Bay, you agree to:

  1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. Read more in our Shipping Policy.
  2. Respond to Messages in a timely manner.
  3. Honor the commitments you make in your shop policies.
  4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help through our case system. Read about your rights and responsibilities regarding cases here.
  5. If you are unable to complete an order, you must notify the buyer and cancel the order. Read about how to cancel an order in this Help article.

As a seller, you must provide great customer service and maintain trust with your buyers.

The Hangar Bay also provides limited protection to sellers who meet the requirements of our Seller Protection Program. Read more about the Hangar Bay’s Seller Protection Program:

The Hangar Bay Seller Protection Program:

The Hangar Bay’s Seller Protection can offer a little extra peace of mind to eligible sellers. When you qualify, The Hangar Bay will work with you to resolve cases, investigate chargebacks, and help you deal with any other issues that come up with your Hangar Bay shop. This Seller Protection Policy explains the steps you must take to be eligible for Seller Protection and the types of items and transactions that may be covered.

This policy is a part of our Terms of Use. To qualify for Seller Protection coverage, you agree to this policy and our Terms of Use.

  • Seller Eligibility Requirements
  • Order Eligibility Requirements
  • Items and Transactions Not Eligible
  • Seller Protection Benefits

Seller Eligibility Requirements

Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Here’s what you need to do to make sure your shop is covered:

A. Keep your shop in good standing (that means you’re not violating any of the Hangar Bay’s policies.

B. Fill out all of your Shop Policies (it’s especially important to have policies for returns, exchanges, and custom orders). Your Shop Policies have to comply with the Hangar Bay’s policies, as well as your local laws.

C. Use accurate photographs and descriptions when you list items.

D. Include reasonable and accurate processing times or ship-by dates.

E. Cooperate with investigations conducted by the Hangar Bay. Promptly provide any information requested by the Hangar Bay, and cancel and refund any transactions deemed invalid or unauthorized by the Hangar Bay.

Order Eligibility Requirements

Follow these steps to make sure your orders are covered by the Hangar Bay’s Seller Protection:

A. Ship your order according to the processing time or ship-by date you listed or as agreed upon through the Hangar Bay messaging system.

B. Ship the order to the address provided on the Hangar Bay. If your buyer provides an alternate shipping address through Messages, be mindful of fraud or scams. You may choose to cancel and refund the order and ask the buyer to purchase the item again with the corrected shipping address.

C. Mark the order as shipped after you send it out.

D. Provide valid proof of shipping. Valid proof can include a shipping or tracking number that shows the order route and delivery progress.

Items and Transactions Not Eligible

While most items and transactions qualify for Seller Protection, there are a few exceptions:

A. Transactions processed outside of the Hangar Bay payment system, for example, through standalone PayPal or a personal check.

D. Any order or transaction that is fulfilled by the seller despite notice from the Hangar Bay that the order or transaction in question is invalid, fraudulent, or under investigation.

Seller Protection Benefits

If your shop and the order in question satisfy the eligibility requirements, the Hangar Bay will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information or assistance from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our inquiries within 3 calendar days or the time frame noted by the Hangar Bay in the case. If a chargeback is filed against you, we’ll need you to respond to any inquiries within 3 calendar days or the time frame indicated by the Hangar Bay. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favor.

Responding to Requests for Cancellations, Returns, and Exchanges

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

Cancellations

If you are unable to complete a transaction, you must notify the buyer via the Hangar Bay message system and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

European Union Right of Withdrawal

Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state. Read more about the EU Right of Withdrawal in this Help article.

The Hangar Bay’s Case System

We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on the Hangar Bay. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers.

Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within three days or the time frame noted by the Hangar Bay in the case. The Hangar Bay may request your assistance in resolving a case opened against your shop. The Hangar Bay reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

By using the Hangar Bay’s case system, you understand that the Hangar Bay may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:

Non-Delivery

A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

  • There is no proof that the item was shipped to the buyer.
  • An item was not sent to the address provided on the Hangar Bay.

Not as Described

An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos. The following are examples of not as described cases:

  • The item received is a different color, model, version, or size.
  • The item has a different design or material.
  • The seller failed to disclose that an item is damaged or is missing parts.
  • The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
  • The item was advertised as authentic but is not authentic.
  • The condition of the item is misrepresented (e.g., the item is described as new but is used).
  • Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
  • The item(s) were ordered for a specific date or event.
  • The item(s) are rendered useless after that date.
  • The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.

For more information on cases, please see this Help article. If the Hangar Bay determines that an item is not as described, you will be required to refund the order, including original shipping and return shipping.

Ineligible Transactions

Some disputes don’t qualify for the Hangar Bay’s case system. These include:

  • Items that are damaged by the shipping carrier (if properly packaged by the seller).
  • Items that have been altered, used, worn, washed, or discarded after receipt.
  • Items that are received after the agreed-upon delivery date due to shipping delays.
  • Items that are returned without a return agreement.
  • Items that are accurately described but don’t meet a buyer’s expectations.
  • Cost of shipping disputes.
  • Items that are purchased in person.
  • Items prohibited from sale on the Hangar Bay, including services and intangible goods.
  • Transactions where payment is not made via the Hangar Bay’s checkout system.
  • When a dispute is ineligible for our case system, we encourage both parties to work together to come to an amicable solution.

If the Hangar Bay has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content or suspend or terminate your account (and any accounts the Hangar Bay determines is related to your account) and your access to the Services. Sellers in the European Union can see more information here. Generally, the Hangar Bay will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.

Shipping Policy

The Hangar Bay offers a variety of services to make it easier for sellers to get their retail products and one-of-a-kind items into the hands of buyers quickly and securely. Or sell their used X-Wing miniatures to the Hangar Bay by providing pre-paid shipping labels. This Shipping Policy explains your shipping obligations as a seller and your rights and responsibilities when Shipping.

Shipping Your Items

Sellers are responsible for shipping their sold items to buyers. If you’re using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

By selling on the Hangar Bay, you agree to:

A. Provide an accurate “ships from” address.

B. Specify your shipping costs and processing times in your listings.

C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.

D. Comply with all local and international shipping and customs regulations. We know that shipping and customs regulations can be tough to read, so check out these Help articles on international shipping using United States Postal Service (USPS), Canada Post, Royal Mail, Australia Post, and Global Postal Shipping.

E. Ship to the address listed on the Hangar Bay receipt.

F. Mark the order as shipped when you ship it. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification.

G. Charge an appropriate amount for shipping. US and Canadian sellers can use calculated shipping to have shipping costs calculated automatically.

By entering tracking information or delivery confirmation on the Hangar Bay, you’re giving us permission to collect and share this data received from your chosen shipping carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided on the Hangar bay. If a buyer does not receive their order, they may file a case against your shop.

Using Shippo Provided Labels

If you wish to have discounted labels automatically generated for your orders. All you need to do is open a Shippo account. When you are signed up with the Hanger bay you are automatically able to get access to instantly discounted and provided shipping label for your products in order to ship them. Along with being able to choose your preferred carrier

Shipping Return Labels

U.S. Sellers who accept returns from buyers and ship packages using USPS, can purchase a USPS shipping return label on their Shippo Account. Along with selecting your preferred carrier. USPS shipping return labels are available for packages shipped from and to addresses in the 50 U.S. states only (currently labels are not available for APO/DPO/FPO military addresses or U.S. territories). For more information on how to purchase a USPS shipping return label, please take a look at this Help article.

Fees

Vendor Fees:

Basic – $5 a month, and 5% + $0.25 per sale

Shipping Fees:

The cost of a shipping label will depend on the origin, destination, weight, mail class, package type, and dimensions of the package. If you add signature confirmation, insurance, or Royal Mail parcel compensation, fees will be added to the total cost of the label at the point of purchase. All fees for USPS, FedEx, Canada Post, Royal Mail, Australia Post and Global Postal Shipping labels, and Shipsurance, Canada Post parcel insurance, Royal Mail parcel compensation, and Australia Post parcel insurance will appear separately on your payment account and will specify the name of the service provider and the shipping label number.

If you purchase Canada Post shipping labels, the cost of each shipping label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Canada Post label, the fees will appear in Canadian Dollars (CAD) and US Dollars (USD) in the total cost summary. All final label charges will be listed on your payment account in CAD.

If you purchase Royal Mail shipping labels, the cost of each shipping label, taxes, and parcel compensation will appear separately on your payment account. When you purchase a Royal Mail label, the fees will appear in British Pounds (GBP). All final label charges will be listed on your payment account in GBP.

If you purchase Australia Post shipping labels, the cost of each shipping label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Australia Post label, the fees will appear in Australian Dollars (AUD). All final label charges will be listed on your payment account in AUD.

Taxes

Taxes are collected at time of purchase and the amount is based on individual vendor location. Said collected taxes are sent to the vendor who sold their individual products/services, and are included in the final amount they receive. Vendors are responsible for paying the taxes on any and all items they sell to their local taxation authority.

Termination of Selling Privileges

The Hangar Bay reserves the right to suspend/terminate the seller privileges of any vendor on its multi-vendor website at any time for any reason. The violation of our Terms and Conditions would be grounds for suspension/termination. The undermining of our multi-vendor website values would be grounds for suspension/termination.